As angry clients increasingly turn to the Internet to settle scores, companies, independent retailers and everyday wrongdoers are learning that consumers can have the last word — and often the last laugh. The Web has turned into a place where shame and humiliation are sometimes the strongest weapons in fighting scams and unfairness.
I have seen many instances in which people have used methods such as these to publicly shame a large company or organisation in an attempt for financial gain and/or simply to prove a point. The article “Angry Customers Use Web to Shame Firms” in the Washington Post takes a very interesting look at how people are getting away with this.
The article discusses how recently AOL got publicly slandered this past week by a customer regarding online broadcast services. You can check out the article with the above link, or follow the read more link below.
I’ve thought of an idea for an article which will be written for tomorrow’s post. I hope you guys like it, but in the meantime, check out this article and let me know what you think.